Acision SDK Enables Developers and Enterprises to Integrate WebRTC Technology into their Web and Mobile Apps to Enhance Customer Engagement
Acision, a global leader in mobile engagement services and an industry innovator in WebRTC technology, today announces that following a successful beta period, which was kicked off at the WebRTC Expo in June 2014, its latest Acision SDK is now ready and available via its forge by Acision API platform. The Acision SDK helps businesses acquire, engage and retain customers with rich communication services.
With the Acision SDK, developers and enterprises can easily incorporate WebRTC functionality, such as video and voice calling, messaging, content sharing and presence into web and native mobile applications. For example, by using Acision’s technology and cloud-based network, retail brands, financial services or travel companies, can integrate click-to-call, video chat or IM messaging capabilities into their online and app presence, which can be part of a premium VIP customer offering, or used to facilitate more complex next-generation service calls that help companies save money and improve customer loyalty.
“Enterprises, particularly those operating contact centres or with strong web or app businesses, are always looking to enhance communication systems and technology to advance customer engagement. With the Acision SDK, enterprises and developers can create new or enhance pre-existing applications with Skype and WhatsApp like features. Our SDK’s multiple capabilities, means businesses can incorporate and own a differentiated, two way communications channel with customers making interaction much more meaningful. Additionally, users of this technology will benefit from the carrier-grade security, reliability and expertise associated with Acision’s 20+ year mobile services history,” said Matt Cockett, EVP Enterprise, at Acision.
Supporting a broad range of iOS, Android devices and web browsers, key features include:
. Smarter communication: Rich messaging, presence, and audio/video API, enabling application developers to tailor communications to their needs.
. Security: WebRTC media is secured using best-of-breed technology. Messaging, presence, and signalling are transported over secure HTTP and WebSocket connections.
. Scalable, cloud-based solution: The Acision SDK is deployed in a secure HIPPA certified, elastic-scaling, multi-tenant, public cloud. We can also offer private cloud deployments.
. Speed and flexibility: The SDK allows enterprises and developers to quickly and easily add rich B2B and B2C communications to native mobile and web apps. With the flexible suite of services available a la carte, we can integrate Audio & Video Session Control, Presence, Instant Messaging, Document Sharing/ File transfer and SMS Messaging.
About Acision
Acision connects the world by powering relevant, seamless mobile engagement services that interoperate across all IP platforms and enrich the user experience creating value and new communication opportunities for carriers, enterprises and consumers across the world.
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